A new Facebook account appeared on my android cell phone, and it synced with my PC. Thi...

GetHuman1477658's customer service issue with Facebook from November 2018

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The issue in GetHuman1477658's own words
A new Facebook account appeared on my android cell phone, and it synced with my PC. This new account - which I did not approve - appeared on my PC. I have tried retrieving my only Facebook account as a previous account, removed account or reactivating a previous account. Sometimes the only account that I had previously to this mishap appears but then "account removed" will appear. The picture that appears in the new account uses a picture from a deleted account I had many years ago. Please help me. My original account has everything in groups, messaging, pictures, etc. Thank you.
GetHuman1477658 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1477658
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman1477658 started working on this issue
Nov 3rd 1:37pm