I had a iphone and just bought a galaxy s*. I couldn't remember my password so I reset...

GetHuman1474098's customer service issue with Facebook from November 2018

2 views
 | 
201059 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1474098's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1474098 got the right customer help using our suggestion.
The issue in GetHuman1474098's own words
I had a iphone and just bought a galaxy s*. I couldn't remember my password so I reset my password. When I try to login now it sends a code to my email then when I enter that code it says they sent a sms code to enter it but I've not received one. I've clicked didn't receive code numerous times. I've even sent a copy I'd my government ID in also and haven't got a reply. Even when I try to make a new account it does the same thing with the SMS code. Please help me fix this issue. My name is Santana Holt. Thanks
GetHuman1474098 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1474098 fixed the problem
We are waiting for GetHuman1474098 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1474098 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1474098
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 201059 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1474098 started working on this issue
Nov 2nd 10:58pm