I recently moved to the u.s from Israel and switched my phone number and the device. No...

GetHuman-ayalm's customer service issue with Facebook from November 2018

Help with my Facebook issue
The issue in GetHuman-ayalm's own words
I recently moved to the u.s from Israel and switched my phone number and the device. Now when i want to log in to my account it says that facebook does not recognize this new device and i need to approve it with the code they sent to my phone number (old israeli number that i dont have access to) or to approve it from my old device (that i dont have access to eaither cause i had trade-in for it). And my facebook account is on my old email that i dont use for years so i cant approve it with the email that facebook have. I remember my user and my password but it still cant log in.*My old email (the one that facebook have for me is *****@***.com.*My current email is *****@***.com
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Customer service issue
Reported by GetHuman-ayalm
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 201056 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ayalm started working on this issue
Nov 2nd 10:48pm
GetHuman-ayalm indicated the issue is not fixed yet.
Nov 3rd 3:34am
GetHuman-ayalm indicated the issue is not fixed yet.
Nov 3rd 3:40am
GetHuman-ayalm shared this issue with friends on Facebook
Nov 3rd 3:41am
GetHuman-ayalm indicated the issue is not fixed yet.
Nov 3rd 3:41am
GetHuman-ayalm indicated the issue is not fixed yet.
Nov 3rd 3:41am
GetHuman-ayalm indicated the issue is not fixed yet.
Nov 3rd 3:42am
GetHuman-ayalm indicated the issue is not fixed yet.
Nov 3rd 3:43am