I bought a new phone yesterday and when I tried to log on to Facebook using the app it...

GetHuman1471099's customer service issue with Facebook from November 2018

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The issue in GetHuman1471099's own words
I bought a new phone yesterday and when I tried to log on to Facebook using the app it prompted me to enter a code that was sent through SMS. I never set up the Two-Factor Authorization so I am not receiving any codes through SMS. I have sent my government issued ID and a picture of myself with the code that was sent to me. I still do not have access to my Facebook. How long will this take to resolve?
GetHuman1471099 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1471099
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 200569 others
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Timeline
GetHuman1471099 started working on this issue
Nov 2nd 3:27pm