A person who is not a friend says he received a message from me I went online to check...

GetHuman-merimbul's customer service issue with Facebook from November 2018

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The issue in GetHuman-merimbul's own words
A person who is not a friend says he received a message from me I went online to check but all that is there is message sent but it's blank this has caused problems and till sorted have deactivated my account can you advise what is best course of action as I do not have messenger so must have been sent from a computer can you trace ip address please so I can prove i did not send this message Thank you Annie O'BRIEN
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Customer service issue
Reported by GetHuman-merimbul
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman-merimbul started working on this issue
Nov 2nd 10:55am