My facebook account is linked to an email address at a domain I used to own. During a...
GetHuman-evronm's customer service issue with Facebook from November 2018
Help with my Facebook issue
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GetHuman-evronm's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-evronm will want to follow the link below to head to their help center. We will check on GetHuman-evronm later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-evronm may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-evronm's own words
My facebook account is linked to an email address at a domain I used to own. During a prolonged absence, the domain expired. Someone then registered the domain, created an identical email address and used it to change my fb password. The domain name is still registered to that entity (they are in Australia, IIRC) so I cannot regain access to that email account. The old email in question is *****@***.com and is now essentially a black hole.
GetHuman-evronm did not yet indicate what Facebook should do to make this right.
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