I have not been on my face book page in many years as I was in China. The email it was...

GetHuman1466866's customer service issue with Facebook from November 2018

3 views
 | 
199745 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1466866's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1466866's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1466866 will want to follow the link below to head to their help center. We will check on GetHuman1466866 later to make sure it's all set or try to help escalate.
The issue in GetHuman1466866's own words
I have not been on my face book page in many years as I was in China. The email it was set up under no longer exists, (*****@***.com) I was given a new account under my current phone number (**********) but I do not want to open a new account. i want to have access to my old account. Can you please RESET my old email login from: *****@***.com TO: *****@***.com so that I can then reset the password and have access to my account. Thank you so much!
GetHuman1466866 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1466866 fixed the problem
We are waiting for GetHuman1466866 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1466866 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1466866
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 199745 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1466866 started working on this issue
Nov 1st 8:48pm