So I think we promoted an advert from January to date, so I think it was expired,*Also...

GetHuman-namalesu's customer service issue with Facebook from November 2018

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If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-namalesu's own words
So I think we promoted an advert from January to date, so I think it was expired,*Also because our government restricts internet, we have been using VPN.. which would show different locations every time I would log in as an admin*We had put our threshold at ***$ but this month we went up to ***$ by midmonth...this was an in usual advertising amount *So after face book deducting money, it said they had blocked my account because of security reasons
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Customer service issue
Reported by GetHuman-namalesu
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-namalesu started working on this issue
Nov 1st 8:58am