My name is Matthew Matlock. My Facebook name is Minister Matthew Matlock. My account ha...

GetHuman1461425's customer service issue with Facebook from November 2018

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GetHuman1461425's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1461425 will want to follow the link below to head to their help center. We will check on GetHuman1461425 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1461425 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1461425's own words
My name is Matthew Matlock. My Facebook name is Minister Matthew Matlock. My account had been disabled. And I really don't understand why. Could you guys please let me know what's going on. I appreciate it.
GetHuman1461425 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1461425
Nov 1st, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 198664 others
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GetHuman1461425 started working on this issue
Nov 1st 12:33am