My page, The Psychopath's Playbook, has been stolen before, so I registered under the n...

GetHuman1404014's customer service issue with Facebook from October 2018

2 views | 189881 similar | 0 following
Help with my Facebook issue
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GetHuman1404014's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1404014 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1404014 can let us know if they help or not.
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Before contacting them, items GetHuman1404014 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1404014's own words
My page, The Psychopath's Playbook, has been stolen before, so I registered under the name Jane Smith. Someone just this morning hacked the page and apparently changed the phone number on the account so I cannot get the two step verification code. I have had problems with hackers, and believe the person who stole the page is criminally liable in an ongoing problem already reported to the FBI. **Here are my account credentials (as signed up on ********** with the original password **pZ*****@****Kj:******@***.com*Jane Smith*Birth date: ********** *Male*Phone: ***-***-******I just now tried to recover my account with this code, sent to my *****@***.com and it took me back to the text verification: ********My last password was **Fu*Kp***@***Z*I just changed that to ***mNp***@%*An older password was***f*%@%****pD**The person who hacked this page has been stalking me for five years, and your assistance in getting it back would be greatly appreciated.**My real name is: *Andrea Lea Bennett***** Hospital Rd *****Silvis, IL *********-***-******Let me know if I need to send more information, and thank you!

GetHuman1404014 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1404014
Oct 24th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 189881 others
0 customers following this

Timeline

GetHuman1404014 started working on this issue
Oct 24th, 2018 4:18pm

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