I moved to a new phone*carrier but it hadn't transferred my account to my new phone yet...

GetHuman-derekfev's customer service issue with Facebook from October 2018

185627 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-derekfev's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-derekfev's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-derekfev will want to follow the link below to head to their help center. We will check on GetHuman-derekfev later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-derekfev may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-derekfev's own words
I moved to a new phone*carrier but it hadn't transferred my account to my new phone yet. I was doing dishes and my old phone fell in. Now I don't remember my Facebook password and even if I did I need a * digit code sent to the broken phone. I wish I could talk to an actual person but I'm at whitts end. I can provide any and all information telling you that I'm really me. I'm just exhausted, it's been over a week since I could talk to my GF because she doesn't have a phone.
GetHuman-derekfev did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-derekfev fixed the problem
We are waiting for GetHuman-derekfev to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-derekfev fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-derekfev
Oct 21st, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 185627 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-derekfev started working on this issue
Oct 21st, 2018 2:20pm