On thursday, I cleared my browsing data, then found I could not log back into my accoun...

GetHuman1380745's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman1380745's own words
On thursday, I cleared my browsing data, then found I could not log back into my account. Instead, I was placed on an old account from last year, which had been hacked. This account was supposed to have been deleted. I have started the process of removing it & have to wait until ** november for it to be gone for good. I still need to use my facebook account, but am unable to find my account that I have been using since Iwas hacked.
GetHuman1380745 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1380745
Oct 20th, 2018 - 24d ago
I have an issue with Facebook too
Fixed
Seen by 1 customer so far
Similar issue to 184470 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1380745 started working on this issue
Oct 20th 12:58pm
GetHuman1380745 indicated the issue is not fixed yet.
Oct 20th 1:00pm