I recently activated my old facebook account for personal and a business purposes. I ch...

GetHuman-kiidsolo's customer service issue with Facebook from October 2018

3 views
 | 
183778 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-kiidsolo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kiidsolo's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kiidsolo will want to follow the link below to head to their help center. We will check on GetHuman-kiidsolo later to make sure it's all set or try to help escalate.
The issue in GetHuman-kiidsolo's own words
I recently activated my old facebook account for personal and a business purposes. I changed my phone number from *********** since I no longer have that number. Changed to ***********. I was also trying to change my user name from the old one I use to use to my current alias Kaii A Shaw aka Kathrine A Shaw.. However I was Locked out of the account. I was then given option to text code to phone number, ask friends for help or identify friends.. Thats possible I hardly remember any of these people I had on my profile so I failed that test, neither can I ask for help from other fiends because I no longer have their number, and a then even though I added my new number to my profile (***********), the text code option is still asking to send the code to my old number (***********) which I haven't had in years. I need help in retrieving my account please.. **Date of birth :November *st, *****Places I have lived : Ocho Rios, St, Ann, Pembroke Pines Florida and I Recently Moved to Tucson Arizona . *Old phone number *********** *New phone number *************Urgent facebook page needed for business Launch in **hrs. Help!
GetHuman-kiidsolo did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kiidsolo fixed the problem
We are waiting for GetHuman-kiidsolo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-kiidsolo fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-kiidsolo
Oct 19th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 183778 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kiidsolo started working on this issue
Oct 19th 8:07pm