I'm unable to log into my account. When I opened the account years ago, I used a email...

GetHuman-gyesufu's customer service issue with Facebook from October 2018

2 views
 | 
183456 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-gyesufu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gyesufu's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gyesufu will want to follow the link below to head to their help center. We will check on GetHuman-gyesufu later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-gyesufu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-gyesufu's own words
I'm unable to log into my account. When I opened the account years ago, I used a email that is now inactive. I can't access the email anymore. My phone number doesn't seem to pull up my profile. The asterisk covered email address that they keep using to recover my account does not at all look familiar.** It seems to keep trying to log me into a second profile, that I created, but that's not the one in even looking to access.
GetHuman-gyesufu did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-gyesufu fixed the problem
We are waiting for GetHuman-gyesufu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-gyesufu fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-gyesufu
Oct 19th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 183456 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-gyesufu started working on this issue
Oct 19th 3:39pm