My account was hacked and all information, to include user login, recovery information...

GetHuman1374831's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1374831's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1374831 will want to follow the link below to head to their help center. We will check on GetHuman1374831 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1374831 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1374831's own words
My account was hacked and all information, to include user login, recovery information, and password were changed. My daughter’s messenger kids account is linked to my account as well. I would*Like Facebook to disable my account in order to submit documentation of my identity. In addition, a link to access my account and change all log in information, security information, retrieval information, and passwords. **My name is Kimberly Strauf and log in name is K*****@***.com
GetHuman1374831 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1374831
Oct 19th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 183200 others
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GetHuman1374831 started working on this issue
Oct 19th, 2018 11:53am