I can not log into my account because I forgot my password. I know longer have access t...
GetHuman1372291's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman1372291's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1372291's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1372291 will want to follow the link below to head to their help center. We will check on GetHuman1372291 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1372291 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1372291's own words
I can not log into my account because I forgot my password. I know longer have access to my login email. And the phone numbers associated with it are no longer in use. I have updated but for some reason it's not asking my security questions. And I use my boyfriends last name on Facebook so I can't upload proof of my identity at least not my last name. Alyssa Kristine Johnson is the name on Facebook. But my legal last name is Claar. Please please help me
GetHuman1372291 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1372291 fixed the problem
We are waiting for GetHuman1372291 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.