I believe my account was hacked. I watched the oh my god video & information on all of...
GetHuman-johneinm's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-johneinm's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-johneinm's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-johneinm will want to follow the link below to head to their help center. We will check on GetHuman-johneinm later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-johneinm may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-johneinm's own words
I believe my account was hacked. I watched the oh my god video & information on all of my friends was posted to their accounts. I can not change my password. I would use the I forgot my password route but my primary email needs to be deleted & facebook only allows me to remove the secondary. Please change that feature. I should be able to add or delete any personal information on my account as it best suits me. I don’t believe I can access my primary email & im not certain if it will be sent to my secondary if I use the I forgot my password feature. Can you delete my primary email, which is yahoo and make my primary J*****@***.com
GetHuman-johneinm did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-johneinm fixed the problem
We are waiting for GetHuman-johneinm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.