Hi my name is Kim Little ***-***-**** and my mother’s name is Sandra Little...
GetHuman-mskimli's customer service issue with Facebook from October 2018
Help with my Facebook issue
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GetHuman-mskimli's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mskimli will want to follow the link below to head to their help center. We will check on GetHuman-mskimli later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-mskimli may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mskimli's own words
Hi my name is Kim Little ***-***-**** and my mother’s name is Sandra Little ***-***-****. We currently have a malicious, highly sophisticated hacker that has locked us out and*or deleted both our FB accounts. Both our phones are currently suspended and I am currently using a new phone. Apple says that he is accessing our phones over the network. That being said I am even having problems on my new phone. We are anxious to reactivate our FB accounts. We opened the accounts with *****@***.com and *****@***.com. He also has been changing the passwords to those accounts. HELP!!! How can we recover them?
GetHuman-mskimli did not yet indicate what Facebook should do to make this right.
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