I would like to change the name of my business profile page. I cannot find an option to...

GetHuman1364861's customer service issue with Facebook from October 2018

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The issue in GetHuman1364861's own words
I would like to change the name of my business profile page. I cannot find an option to do so, and when I have changed it in the past, it keeps reverting back to the old name. Also, I have a fake review on my business page that was posted by somebody that has never been a client of our place of business, and also lives in a completely different country. He gave one star with no comment. We reached out to ask kindly that he would remove it, and he refuses to do so. How can I have this taken down? All other reviews are * stars, and this one star fake review is hurting the average.
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Customer service issue
Reported by GetHuman1364861
Oct 17th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1364861 started working on this issue
Oct 17th, 2018 5:52pm