Someone was log on my Facebook when I was I changed my password. I have two factor auth...

GetHuman-donjun's customer service issue with Facebook from October 2018

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The issue in GetHuman-donjun's own words
Someone was log on my Facebook when I was I changed my password. I have two factor authorization and I need to get generator code but it will not send it in my email I have done the picture with code that did not work this has happen as soon as I am able to back on Facebook I am not going to use the two factor authorization it does not work I can tell u how I got on before if that helps is u sent something to prove I am not a robot and then u let me match my Facebook friends pictures with there names that work so I am lock out can you help
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Facebook

Customer service issue
Reported by GetHuman-donjun
Oct 17th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 180826 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-donjun started working on this issue
Oct 17th 4:38pm