Months ago I talked with someone at Facebook, that told me that my account was severely...

GetHuman1363310's customer service issue with Facebook from October 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1363310's own words
Months ago I talked with someone at Facebook, that told me that my account was severely hacked. Told me to buy a $***.** Google Play card and call *** ***-**** with a code of IJJ***, sense then, they have increased it to $***.** changing my code to ISR****, talking to a Manager Sofia Employee *IZU**** at a new Phone *** ***-****. We got disconnected * weeks ago and I have not been able to connect with her since!!! This is frustrating!!! I still have all * of the GP Cards, what do I do? My land line phone is *** ***-**** my FB email was *****@***.com Password forgotten. Below is my new barrowed E *****@***.com
GetHuman1363310 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1363310
Oct 17th, 2018 - 3 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 180617 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1363310 started working on this issue
Oct 17th, 2018 1:45pm
GetHuman1363310 shared this issue with friends on Facebook
Oct 17th, 2018 1:45pm
GetHuman1363310 indicated the issue is not fixed yet.
Oct 18th, 2018 3:32pm