I did change the facebook PRIMARY name to "Manai" which is my nickname . Later received...
GetHuman1352549's customer service issue with Facebook from October 2018
Help with my Facebook issue
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GetHuman1352549's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1352549 will want to follow the link below to head to their help center. We will check on GetHuman1352549 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1352549 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1352549's own words
I did change the facebook PRIMARY name to "Manai" which is my nickname . Later received a notification about name change and asked me to submit an id. I did submit my driving licence for personal identification. Since the nick name is not listed on my ID . Now I cant login to my account and it says " we will get back to u as soon we can " but now its abt * days and nothing headed from them. Its my personal account using from last ** years . I need it back and am okay with changing my name to one which will match with my id . But without login to account I am unable to get this done .
GetHuman1352549 did not yet indicate what Facebook should do to make this right.
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