I cannot log in and Facebook will not find my account. They texted me a recovery code t...

GetHuman1347365's customer service issue with Facebook from October 2018

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The issue in GetHuman1347365's own words
I cannot log in and Facebook will not find my account. They texted me a recovery code that did not work and when I asked for another code they sent the same code that does not work. I tried to set up a new account but it tells me that an account exists but when I try to recover the account Facebook tells me an account does not exists. I also lost my most recent account, it just vanished picture and all. I think someone messed with my account. Was I hacked?
GetHuman1347365 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1347365
Oct 15th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1347365 started working on this issue
Oct 15th 1:55pm