My account was hacked. I went to change my pw and was unable to do so because no code g...

GetHuman-wendyja's customer service issue with Facebook from October 2018

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GetHuman-wendyja's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wendyja will want to follow the link below to head to their help center. We will check on GetHuman-wendyja later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-wendyja may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-wendyja's own words
My account was hacked. I went to change my pw and was unable to do so because no code generator ever came through on my phone. I had logged out of my account on every device and tried to redo my pw several times but it wouldn't take the info. Now my account is locked shut and I can't get in. I sent a photo of me with my ID and I still can't do anything because there is nothing being sent to my phone number at all. I have no idea what to do now.
GetHuman-wendyja did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-wendyja
Oct 15th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-wendyja started working on this issue
Oct 15th 1:29am