My account was hacked. I went to change my pw and was unable to do so because no code g...

GetHuman-wendyja's customer service issue with Facebook from October 2018

2 views
 | 
177761 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-wendyja's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-wendyja's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wendyja will want to follow the link below to head to their help center. We will check on GetHuman-wendyja later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-wendyja may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-wendyja's own words
My account was hacked. I went to change my pw and was unable to do so because no code generator ever came through on my phone. I had logged out of my account on every device and tried to redo my pw several times but it wouldn't take the info. Now my account is locked shut and I can't get in. I sent a photo of me with my ID and I still can't do anything because there is nothing being sent to my phone number at all. I have no idea what to do now.
GetHuman-wendyja did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-wendyja fixed the problem
We are waiting for GetHuman-wendyja to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-wendyja fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-wendyja
Oct 15th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 177761 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-wendyja started working on this issue
Oct 15th 1:29am