when i went on facebook i was on it then i was brought to the home page and it said to...

GetHuman1341613's customer service issue with Facebook from October 2018

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GetHuman1341613's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1341613 will want to follow the link below to head to their help center. We will check on GetHuman1341613 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1341613 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1341613's own words
when i went on facebook i was on it then i was brought to the home page and it said to sign into my account so i tried and it said my account is disabled it said to go to the help center so i did and i tried to write to them and i tried but it didn't work for some reason so my next thing was to find advice and it brought me here so i would like to know why this happend and to understand. I also tried to make a new account and it didn't work.
GetHuman1341613 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1341613
Oct 14th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1341613 started working on this issue
Oct 14th 3:48am