Someone hacked an ad on my ads manager, it is showing I owe money and i cannot edit or...
GetHuman-apptruth's customer service issue with Facebook from October 2018
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Before contacting them, items GetHuman-apptruth may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-apptruth's own words
Someone hacked an ad on my ads manager, it is showing I owe money and i cannot edit or boost any posts. This is not my ad campaign, i have opened multiple cases with no help. Can you help me please. Here is the info i sent in multiple times *Ad Account ID************What can we help you with?*Payment Question**How can we help?*Explanation of a charge**Recent Ads Payments*******************Description*This is fraudulent. I have opened a case with PayPal they asked I contact Facebook. I did not authorize, or create this campaign. I'm requesting a refund. I have disconnected my PayPal from Facebook Ads Manager until this is resolved.
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