Someone hacked an ad on my ads manager, it is showing I owe money and i cannot edit or...

GetHuman-apptruth's customer service issue with Facebook from October 2018

174159 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-apptruth's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman-apptruth may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-apptruth's own words
Someone hacked an ad on my ads manager, it is showing I owe money and i cannot edit or boost any posts. This is not my ad campaign, i have opened multiple cases with no help. Can you help me please. Here is the info i sent in multiple times *Ad Account ID************What can we help you with?*Payment Question**How can we help?*Explanation of a charge**Recent Ads Payments*******************Description*This is fraudulent. I have opened a case with PayPal they asked I contact Facebook. I did not authorize, or create this campaign. I'm requesting a refund. I have disconnected my PayPal from Facebook Ads Manager until this is resolved.
GetHuman-apptruth did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-apptruth fixed the problem
We are waiting for GetHuman-apptruth to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-apptruth fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-apptruth
Oct 11th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 174159 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-apptruth started working on this issue
Oct 11th, 2018 4:00pm