Someone hacked an ad on my ads manager, it is showing I owe money and i cannot edit or...

GetHuman-apptruth's customer service issue with Facebook from October 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-apptruth's own words
Someone hacked an ad on my ads manager, it is showing I owe money and i cannot edit or boost any posts. This is not my ad campaign, i have opened multiple cases with no help. Can you help me please. Here is the info i sent in multiple times *Ad Account ID************What can we help you with?*Payment Question**How can we help?*Explanation of a charge**Recent Ads Payments*******************Description*This is fraudulent. I have opened a case with PayPal they asked I contact Facebook. I did not authorize, or create this campaign. I'm requesting a refund. I have disconnected my PayPal from Facebook Ads Manager until this is resolved.
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Customer service issue
Reported by GetHuman-apptruth
Oct 11th, 2018 - a mon ago
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GetHuman-apptruth started working on this issue
Oct 11th 4:00pm