My name is Susan. I would like to report the issue for my facebook under account name...

GetHuman-medsaii's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-medsaii will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-medsaii can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-medsaii's own words
My name is Susan. I would like to report the issue for my facebook under account name " ******* **********" or "https:**www.facebook.com*susan.windyii " has been hacked even i have set * steps verification and change passwords for several times within a week for my security. The hacker still able to reset and recover my password everytime...More importantly, the hacker have sets "other channels to reach my profile like the owner as me without any notification alert to my phone (SMS alert)!" The channel they used remain as below****.) they use U*F security key which is a new hardware carrying some of my info they stole for verification on my profile without any SMS alert to my phone...* *How to solve i need : remove and disable every channels to recover passwords except * ways I have set to reach my profile *.) Insert Password *.) SMS alert to my phone *****-***-**** **.) they have set other applications like "Jabber or skype..." to hack my profile as well.**How to solve i need : *.) Remove these kinds of options and disable every channels to reach my profile except inserting passwords or SMS alert to my phone *****-***-**** only.**.) Everytime i have set new passwords, the system have recorded everytimes..(the hacker have set to record password everytime I have changed and disable button for me to change (like they are the owner) **How to solve i need : no record in any devices. Reaching my profile just only inserting password and SMS alert to *****-***-*******.) Remove every codes or any other channels the hacker could reach or dig into my profile...just * ways I allowed to reach is inserting password and SMS alert to *****-***-****.**Anyway, could you please kindly investigate this case urgently since I have been threatened and feel insecure for my safety.
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Facebook

Customer service issue
Reported by GetHuman-medsaii
Oct 10th, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 172944 others
0 customers following this
Timeline
GetHuman-medsaii started working on this issue
Oct 10th, 2018 4:03pm