Hello, I have a shopify store called dreammoonlamps.com, and I was trying to create an...
GetHuman-smaekyt's customer service issue with Facebook from October 2018
Help with my Facebook issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-smaekyt's own words
Hello, I have a shopify store called dreammoonlamps.com, and I was trying to create an ad on facebook. When I did, facebook gave me an error, Can't Download - Could not retrieve data from URL., whenever I entered the url I wanted to advertise. I checked facebook's debugger, and it said, I have a blocked url!. I didn't know why this was happening, so i contacted shopify. They told me that it was facebook's problem, and to message them for information!
GetHuman-smaekyt did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-smaekyt fixed the problem
We are waiting for GetHuman-smaekyt to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.