my name is kelli mccuistion. I have a facebook account associated with *****@***.com...

GetHuman-kellimcc's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kellimcc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kellimcc can let us know if they help or not.
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The issue in GetHuman-kellimcc's own words
my name is kelli mccuistion. I have a facebook account associated with *****@***.com...my cell phone wiped in my pocket and did a factory reset and I lost access to everything. I thought I had the appropriate back up info so I could recover my account and I apparently do not. I would like to know what I can do to prove who I am so I can regain access to my account. I have thousands of pictures and videos that were lost on my phone that are on my facebook.
GetHuman-kellimcc did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-kellimcc
Oct 3rd, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 164360 others
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Timeline
GetHuman-kellimcc started working on this issue
Oct 3rd, 2018 6:08pm
GetHuman-kellimcc shared this issue with friends on Facebook
Oct 3rd, 2018 6:08pm