My account got hacked. I tried to recover it by clicking the links to reset my password...

GetHuman-navyschu's customer service issue with Facebook from September 2018

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GetHuman-navyschu's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-navyschu will want to follow the link below to head to their help center. We will check on GetHuman-navyschu later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-navyschu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-navyschu's own words
My account got hacked. I tried to recover it by clicking the links to reset my password. Find my account by email and phone number. It won't let me do anything. My name is Schuy McKenzie. I'm in NAVY PT Gear and it's a double-sided photo. I just want my account back. I have alot of memories on there from deployment. Please help me.
GetHuman-navyschu did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-navyschu
Sep 28th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman-navyschu started working on this issue
Sep 28th 12:13pm