I woke up this morning and my Facebook and Messenger app both logged me out. Upon tryin...

GetHuman-ericknow's customer service issue with Facebook from September 2018

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The issue in GetHuman-ericknow's own words
I woke up this morning and my Facebook and Messenger app both logged me out. Upon trying to sign in and reset a new password both pages keep telling me that they cannot find an account under the email and phone number I provided. Finally I was emailed a * digit code and the first time I entered it, it told me I have tried too many codes. would just like to reset my password
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Customer service issue
Reported by GetHuman-ericknow
Sep 28th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 156194 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-ericknow started working on this issue
Sep 28th 11:10am