Hi on the ********** i received an email to reset my password and it was not me who req...

GetHuman-heba_che's customer service issue with Facebook from September 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-heba_che will want to follow the link below to head to their help center. We will check on GetHuman-heba_che later to make sure it's all set or try to help escalate.
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-heba_che's own words
Hi on the ********** i received an email to reset my password and it was not me who requested it it was already too late to recover my password as the person who hacked it has already a hold of my account, my email for Facebook is old and do not know the password for it which is why I used the two authentication security and put my phone number as a recovery reset but it wasn’t working , could you please tell me what I could do?
GetHuman-heba_che did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-heba_che
Sep 27th, 2018 - 3 mons ago
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GetHuman-heba_che started working on this issue
Sep 27th 7:34pm