I can't get into my Facebook account

GetHuman1203166's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1203166's own words
I'm trying to get into my Facebook account but the only way it for Facebook to send my old phone number a code but I don't have access to my old phone number. ... I forgot my password and I don't have access to my old phone number that is linked to my account. I need help getting back into my Facebook account. I normally stayed logged in but was logged out earlier today and can't get back in.
The only option I'm receiving to try to get my password is to get a code sent to my old phone number. Which I don't have.
I would like to get back into my Facebook account ASAP. I would like some other way to get my password other than sending my old phone number a code.
I've been a Facebook customer for nearly *yrs and normally stay logged into my account but my mother in law logged me out not know i didnt know my password. I use Facebook daily to communicate with people and I especially love some of the group's I'm in and even browsing the market place.
I've tried sending my photo ID in and they sent me a temporary passcode but the link wouldnt work and i can't get back to the site to get the temporary Passcode.
I have an issue with Facebook too
How GetHuman1203166 fixed the problem
We are waiting for GetHuman1203166 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Facebook
Customer service issue
Reported by GetHuman1203166
Sep 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 153113 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1203166 started working on this issue
Sep 25th 7:56pm
GetHuman1203166 indicated the issue is not fixed yet.
Sep 26th 8:05pm
GetHuman1203166 indicated the issue is not fixed yet.
Sep 26th 8:07pm
GetHuman1203166 indicated the issue is not fixed yet.
Sep 26th 8:07pm
GetHuman1203166 indicated the issue is not fixed yet.
Sep 26th 8:07pm
GetHuman1203166 indicated the issue is not fixed yet.
Sep 26th 8:16pm