Locked out of account AGAIN! This time I used Firefox, instead of Internet Explorer. D...

GetHuman1193632's customer service issue with Facebook from September 2018

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The issue in GetHuman1193632's own words
Locked out of account AGAIN! This time I used Firefox, instead of Internet Explorer. Don't understand why that would lock me out? FB wanted photo verification again. Uploaded same photo as last time. How long do I have to wait THIS TIME before FB unlocks my account?! When I gain access again, I guess I'll have to add a mobile number. I don't mind as long as number is for security reasons and NO ONE else has access to it.
GetHuman1193632 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1193632
Sep 24th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 152234 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1193632 started working on this issue
Sep 24th 9:34pm