I run a group for victims of domestic and child abuse and contact with the perpetrator...

GetHuman1187991's customer service issue with Facebook from September 2018

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The issue in GetHuman1187991's own words
I run a group for victims of domestic and child abuse and contact with the perpetrator. To try to keep members safe we ask joining questions, however many are not answering (seems to be through some phones) and if we message them, the message goes into their 'other' inbox which many do not see. This group is one of the few dealing with this particular issue and the mothers are desperate with nowhere to turn to
GetHuman1187991 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1187991
Sep 23rd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 150985 others
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Timeline
GetHuman1187991 started working on this issue
Sep 23rd 6:36pm