I run a group for victims of domestic and child abuse and contact with the perpetrator...
GetHuman1187991's customer service issue with Facebook from September 2018
Help with my Facebook issue
First: share to improve GetHuman1187991's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1187991's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1187991 will want to follow the link below to head to their help center. We will check on GetHuman1187991 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1187991 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1187991's own words
I run a group for victims of domestic and child abuse and contact with the perpetrator. To try to keep members safe we ask joining questions, however many are not answering (seems to be through some phones) and if we message them, the message goes into their 'other' inbox which many do not see. This group is one of the few dealing with this particular issue and the mothers are desperate with nowhere to turn to
GetHuman1187991 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1187991 fixed the problem
We are waiting for GetHuman1187991 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.