Was signed into Facebook on my phone I had a thing come up saying I had to change passw...

GetHuman1187424's customer service issue with Facebook from September 2018

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The issue in GetHuman1187424's own words
Was signed into Facebook on my phone I had a thing come up saying I had to change password my phone was playing up now every password I know for that account won’t work I need it up and running again as have memories and pictures on it that I can’t get back the email I had for it I haven’t used in years and lost password for it to gain code which is the only option I am getting please help as can’t access account
GetHuman1187424 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1187424
Sep 23rd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 150853 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1187424 started working on this issue
Sep 23rd 4:07pm