My Facebook account was hacked and phone number and email address changed. My profile...

GetHuman-gilreyno's customer service issue with Facebook from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-gilreyno's own words
My Facebook account was hacked and phone number and email address changed. My profile picture and name was changed to Ella Meraz Swan. When I tried to recover it everything went to her. Before she changed my profile she sent money requests to my friends. When I try to get back in with my old email and password they say the account was disabled. When I go through the steps to recover they say the account can’t be found
GetHuman-gilreyno did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-gilreyno
Sep 23rd, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-gilreyno started working on this issue
Sep 23rd, 2018 3:29am