I need access to my business account. I am a dentist and have had my business at the s...

GetHuman1172707's customer service issue with Facebook from September 2018

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The issue in GetHuman1172707's own words
I need access to my business account. I am a dentist and have had my business at the same location for ** years. I gave an employee the task of managing my site and when she left she could not remember the log in info. Also, we had changed our email address and didn't have access to the old one at that time. FB locked us out of our account. We now can access the email and have followed protocol including owner verification, but FB has NOT opened our account. Please HELP
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Facebook

Customer service issue
Reported by GetHuman1172707
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 148043 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1172707 started working on this issue
Sep 20th, 2018 8:08pm