My Instagram account has vanished!*I received an email (now also vanished!) saying some...

GetHuman-sueacook's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sueacook's own words
My Instagram account has vanished!*I received an email (now also vanished!) saying someone from Russia had accessed my account and I needed to change my password by clicking on a link, I did this and and got the message :link not valid and then my entire account vanished, I logged on to instagram with my account name and changed my password but it instead created a blank new account with none of my previous information. Where has my account gone? Please help!
GetHuman-sueacook did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-sueacook
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 7 customers so far
Similar issue to 147357 others
1 customer following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-sueacook started working on this issue
Sep 20th, 2018 10:34am
GetHuman-sueacook shared this issue with friends on Facebook
Sep 20th, 2018 10:34am
GetHuman-sueacook indicated the issue is not fixed yet.
Sep 21st, 2018 1:03pm