I never updated my new email on my Facebook and all of the existing alternative emails...

GetHuman1168894's customer service issue with Facebook from September 2018

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The issue in GetHuman1168894's own words
I never updated my new email on my Facebook and all of the existing alternative emails were hacked I have a new cell number now not *** *** **** my cell now is *** *** **** my new email address is *****@***.com.... I have submitted multiple forms of ID and haven’t herd back it’s been two days now....I don’t understand what is going on here. My last Facebook use was Sunday late afternoon early evening from my iPhone. I need access to this account please explain why I haven’t received a follow up yet
GetHuman1168894 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1168894
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 146954 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1168894 started working on this issue
Sep 20th, 2018 12:43am