My cousin recently got hacked and sent me something so thinking it was him I clicked on...

GetHuman1167577's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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GetHuman1167577's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1167577 will want to follow the link below to head to their help center. We will check on GetHuman1167577 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1167577 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1167577's own words
My cousin recently got hacked and sent me something so thinking it was him I clicked on it and now I've been hacked on both Facebook and messenger. The video I was sent went out to all my contacts on messenger and in the next moment I was logged out of both accounts, barely managing to change my password. I went to log back in but it won't let me. All it says is that a picture has to be used to verify my account. I sent one so if u guys can please open my account back up somehow as soon as possible cause Facebook is about all I used to contact people. Really appreciate anything you can do asap please. Thank you.
GetHuman1167577 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1167577
Sep 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 146680 others
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Timeline
GetHuman1167577 started working on this issue
Sep 19th, 2018 8:05pm