I cleaned up my cookies and browser four days ago. It totally wiped out my facebook acc...

GetHuman1165698's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1165698's own words
I cleaned up my cookies and browser four days ago. It totally wiped out my facebook account and my contacts. So I created another facebook Lori Hen with my high school picture around *-* pm that went down. I then waited for a few days and created a acct with LoriHen Rowland which is my married name and maiden last name that went down yesterday ********* I have the same people my friends on all acct. I was asked to send a picture to prove it was me they will further investigate to make sure its me and then notify me. I really enjoy facebook I want this problem resolved
GetHuman1165698 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1165698
Sep 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 146300 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1165698 started working on this issue
Sep 19th, 2018 2:49pm
GetHuman1165698 indicated the issue is not fixed yet.
Sep 20th, 2018 3:06pm
GetHuman1165698 indicated the issue is not fixed yet.
Sep 20th, 2018 3:09pm
GetHuman1165698 indicated the issue is not fixed yet.
Sep 22nd, 2018 6:04pm