Hi! My facebook account crystal.houckgrubbs was locked down because my ex-husband tried...

GetHuman-downninj's customer service issue with Facebook from September 2018

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-downninj's own words
Hi! My facebook account crystal.houckgrubbs was locked down because my ex-husband tried to login to it using the phone number that was tied to my account to get a code, he couldn't login but he did get me locked out to the point that I can't even try to upload my ID to get back into my account without some sort of intervention. Please help me, the email and phone tied to that account are not in my control anymore but I can prove who I am and my account is so important to me because hardly anyone I know contacts me via phone or email, only through messenger. My name is Crystal Houck and my phone number is ***-***-****, email is *****@***.com Thank you.
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Customer service issue
Reported by GetHuman-downninj
Sep 18th, 2018 - 6 mons ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-downninj started working on this issue
Sep 18th, 2018 11:20pm