Hi! My facebook account crystal.houckgrubbs was locked down because my ex-husband tried...

GetHuman-downninj's customer service issue with Facebook from September 2018

3 views
 | 
145599 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-downninj's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-downninj got the right customer help using our suggestion.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-downninj's own words
Hi! My facebook account crystal.houckgrubbs was locked down because my ex-husband tried to login to it using the phone number that was tied to my account to get a code, he couldn't login but he did get me locked out to the point that I can't even try to upload my ID to get back into my account without some sort of intervention. Please help me, the email and phone tied to that account are not in my control anymore but I can prove who I am and my account is so important to me because hardly anyone I know contacts me via phone or email, only through messenger. My name is Crystal Houck and my phone number is ***-***-****, email is *****@***.com Thank you.
GetHuman-downninj did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-downninj fixed the problem
We are waiting for GetHuman-downninj to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-downninj fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-downninj
Sep 18th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 145599 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-downninj started working on this issue
Sep 18th, 2018 11:20pm