i have lost complete access to the phone number that i have provided for sms authentication.

GetHuman-unicahij's customer service issue with Facebook from September 2018

8 views | 144619 similar | 0 following
Help with my Facebook issue
GetHuman-unicahij's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-unicahij will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-unicahij can let us know if they help or not.
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The issue in GetHuman-unicahij's own words
To log in my account ... Hello!**I am a facebook user, for the sake of my identity i started to use the login approval on my account. but i have lost complete access to the phone number that i have provided for sms authentication and I can't log in to my facebook account. Please log off my account's login approval code.**Thank you so much.
i don't have any access to the phone number i registered before for the two factor authentication.
please send me the code to my email address, instead to the phone number i'll use to register before..
please help me.. i need to recover my account.
i'll already reset my password but still i can't log in.. i need the code
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Facebook

Facebook
Customer service issue
Reported by GetHuman-unicahij
Sep 18th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 144619 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-unicahij started working on this issue
Sep 18th, 2018 6:45am
GetHuman-unicahij indicated the issue is not fixed yet.
Sep 18th, 2018 6:49am
GetHuman-unicahij indicated the issue is not fixed yet.
Sep 19th, 2018 10:56am
GetHuman-unicahij indicated the issue is not fixed yet.
Sep 19th, 2018 5:58pm
GetHuman-unicahij indicated the issue is not fixed yet.
Sep 20th, 2018 6:08pm
GetHuman-unicahij indicated the issue is not fixed yet.
Sep 20th, 2018 6:14pm
GetHuman-unicahij indicated the issue is not fixed yet.
Sep 20th, 2018 6:15pm
GetHuman-unicahij indicated the issue is not fixed yet.
Sep 28th, 2018 3:07pm

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