I need help getting back on Facebook

GetHuman-jwoodrin's customer service issue with Facebook from September 2018

6 views | 141664 similar | 0 following
Help with my Facebook issue

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jwoodrin's own words
Open my account. ... My account was Hacked from Guatemala. When I try to get on my phone now it does not recognize my phone which I’ve had for * years. When I’ve tried to fix the problem it keeps asking for a code. The code is never sent to my phone or by email. Can’t even do a new account because *st account is hooked to my email and I am not changing my email. I need someone from Facebook to free my account
This is frustrating because this is how I keep in contact with my large family as a group.
I want to regain my account and I want to use my own email and not lose pictures etc on it if I can help it
I have had a Facebook account for many years with no problem. I have asked everyone for help and advice but if you can’t even open your account and are not sent the code you are dead in the water. Someone has changed password and phone or email?so it’s like they’ve stolen my account and using it anyway they want
I’ve asked for help and I’ve contacted you * times. Pretty disappointed to be told I need to fix myself.
How GetHuman-jwoodrin fixed the problem

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Facebook

My Facebook account on my iPhone
Customer service issue
Reported by GetHuman-jwoodrin
Sep 15th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 141664 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jwoodrin started working on this issue
Sep 15th, 2018 5:05pm
GetHuman-jwoodrin indicated the issue is not fixed yet.
Sep 17th, 2018 7:52pm
GetHuman-jwoodrin indicated the issue is not fixed yet.
Sep 22nd, 2018 11:26pm
GetHuman-jwoodrin indicated the issue is not fixed yet.
Sep 22nd, 2018 11:47pm
GetHuman-jwoodrin confirmed the issue is fixed. Hooray!
Sep 22nd, 2018 11:56pm
GetHuman-jwoodrin indicated the issue is not fixed yet.
Sep 22nd, 2018 11:59pm

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