I believe Facebook owns Instagram - my Instagram was recently hacked, and the email (an...
GetHuman-cshallic's customer service issue with Facebook from September 2018
Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cshallic's own words
I believe Facebook owns Instagram - my Instagram was recently hacked, and the email (and subsequently username) changed. I could not log in to my account, @Axyzel, today when I attempted it. I went to check my email and found it to have been accessed by an unknown device last Thursday, and the email changed against my will. I tried to change it back but the link no longer worked. I primarily used the account for cosplay and to talk with friends, so it is important to me that I get it back. Further information can be given upon email, and ideally I would like the account reverted to my ownership and username as soon as possible, as well as a change of password to keep hackers out.
GetHuman-cshallic did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-cshallic fixed the problem
Honestly, I just gave up and made a new account with two factor authentication so it won't happen again. I'm planning on changing my username back when it is free, but if you need to, I recommend doing what the other customer recommended. (It likely wouldn't have worked for me as mine doesn't exist anymore)
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.