To Whom It May Concern,* *This morning when I went to check my Instagram it said that I...

GetHuman1099880's customer service issue with Facebook from September 2018

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The issue in GetHuman1099880's own words
To Whom It May Concern,* *This morning when I went to check my Instagram it said that I had been logged out. Not thinking anything of it, I tried logging back in and it wouldn't let me. I thought I had possible forgotten my password. When I checked to have an email sent to me I noticed the recovery email mas not mine. I had my husband log into his account and noticed that my username was changed. My email was changed as well. I then tried to use my phone number to login and that took me to a page I didn't create.* *My Instagram page still has all of my pictures. Whoever hacked my account simple changed the username and profile picture. They also changed the email address linked to the account. This must have happened sometime this morning or late last night. the last time I logged on was last night.* *My correct information is:*Meliza Garcia*User Name: Meli****Email Address: M*****@***.com*Phone *: ***-***-***** *The information that is showing currently is:*User Name: Shakannika* *I am providing a link to my account for your use. https:**instagram.com*shakannika?utm*source*ig*profile*share&igshid*dpnkfl*sgrne* *Please let me know if there is something you can do to fix it. If there isn't a way to recover ownership of my account, would you be able to delete this one. My account is private and I share a lot of pictures of my children with friends and family. I do not feel comfortable with a stranger having access to my life. I have been an Instagram user for * years.* *Please do not hesitate to contact me should you need anything further. I look forward to hearing from you soon.* *Thanks,* *Meliza Garcia

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Facebook

Customer service issue
Reported by GetHuman1099880
Sep 5th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 129529 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1099880 started working on this issue
Sep 5th, 2018 9:40pm

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