I've been trying to delete an account I never started that's on MY phone. I don't know...

GetHuman1084943's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1084943's own words
I've been trying to delete an account I never started that's on MY phone. I don't know the password and the one Facebook sends me never works. I can't get a hold of anyone who works there. My phone number is **********. I just called a lawyer to sue. If this account isn't deleted then you will be charged with theft, b&e and every thing else he can think of. I want everything from my property to be off your network within ** days or I'll take you for everything else your company is worth. I'll even ask for proof. Your virus even downloads the Facebook app without permission once a week and I'm so pissed off. I've even tried getting kicked off by sending **** pics to churches
GetHuman1084943 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1084943
Sep 3rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 125782 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1084943 started working on this issue
Sep 3rd, 2018 4:34am
GetHuman1084943 indicated the issue is not fixed yet.
Sep 3rd, 2018 7:08am