My account has been suspended. I'm not sure why, however, I'm guessing it's because I a...

GetHuman-lakoellt's customer service issue with Facebook from August 2018

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The issue in GetHuman-lakoellt's own words
My account has been suspended. I'm not sure why, however, I'm guessing it's because I already made one a few years ago. I had completely forgotten about this account and also do not have any way of recovering my password as I do not know what email I used at the time. It is not an email that I use anymore so I have no way of getting a password recovery. Using the other recovery options did not work which is why I made a new account. I already sent an appeal but have not gotten any response. It would be great is my account could be enabled again and the old one deleted, or I could get back into my old account. *My old account is https:**www.facebook.com*toby.rodgers.** aka Laura K*ll*The new one would have been Laura Koell (oe and * can be used interchangeably). It would be great if I could get a response.

GetHuman-lakoellt did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-lakoellt
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 118829 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-lakoellt started working on this issue
Aug 27th, 2018 6:38pm
GetHuman-lakoellt indicated the issue is not fixed yet.
Aug 27th, 2018 8:49pm