I have a very old and damaged device that somehow logged me out.... I can't remember t...

GetHuman-kenetas's customer service issue with Facebook from August 2018

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The issue in GetHuman-kenetas's own words
I have a very old and damaged device that somehow logged me out.... I can't remember the password and the forgot my password option isn't working for me.... mainly because I no longer have that recovery number or email.... please please reset or something so I can set up a new password... I don't want multiple accounts. I probably won't proceed with Facebook if I have to start a new account... this has all my memories since the first day I started using Fb.
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Customer service issue
Reported by GetHuman-kenetas
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 6 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kenetas started working on this issue
Aug 27th 3:17pm
GetHuman-kenetas indicated the issue is not fixed yet.
Aug 29th 2:51am
GetHuman-kenetas confirmed the issue is fixed. Hooray!
Aug 29th 6:53pm